This study is centered on the cost effect of Total Quality Management concept in Nigerian Telecommunication Industry. The Study adopted stratified random sampling technique in selecting one hundred and five manager level staff and learned regular customers of the organization. The instrument for data collection was questionnaire. The results show that Total Quality Management Concept application will have a decrease cost effect on telecommunication services of Imo NITEl. Full application of Total quality Management will reduce cost of services offered by Nigerian Telecommunication Industry.
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