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Magdalene Koki Muthoka
Post Graduate Student, Department Of Entrepreneurship And Procurement In The College Of Human Resource Development,
Influence Of Conflict Resolution Practices On Organizational Performance In Public Healthcare Sector In Kenya
The study sought to determine the influence of conflict resolution practices on organizational performance in Public Healthcare sector in Kenya. Specifically, it was to determine the influence of negotiation, mediation and arbitration on staff retention and quality of service. A descriptive survey research design was used. Survey method was used to gather data from 150 hospitals in levels four (4)

Magdalene Koki Muthoka
Post Graduate Student, Department Of Entrepreneurship And Procurement In The College Of Human Resource Development,
Influence Of Employee Empowerment On Quality Of Service In Public Healthcare Sector In Kenya
The study sought to determine the influence of employee empowerment on quality of service in Public Healthcare sector in Kenya. Specifically, it was to determine the influence of quality circles, information sharing and resources on quality of service. A descriptive survey research design was used to gather data from 150 hospitals in levels four (4) and five (5) as per

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