Models are management tools that mirror the organisational operation of a business. The intention to have a model to help evaluate best practice and ensure that what needs to be produced is produced according to a set standard, while bearing in mind that every individual involved will comply with that standard. Therefore, if the model is misleading, the organisation will continue to make mistakes and will not be able to produce the high quality service that is expected of them. This paper aims to study the model introduced to ensure quality in the Nigerian university context in order to know why the suggested model has failed. The paper is desk research, it uses an immanent critic to review Download
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