The study sought to determine the influence of conflict resolution practices on organizational performance in Public Healthcare sector in Kenya. Specifically, it was to determine the influence of negotiation, mediation and arbitration on staff retention and quality of service. A descriptive survey research design was used. Survey method was used to gather data from 150 hospitals in levels four (4) and five (5) as per the government of Kenya categorization structure (MoH, 2015). Information was gathered from the Hospital Administrator, Human Resource Manager and Worker representative in each Hospital using questionnaires which were subjected to pre-test to ensure both validity and reliability
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