KIIN-KABARI, D.B.
Department Of Food Science And Technology, Rivers State University Of Science And Technology, Port Harcourt,
Assessment Of Food Service Quality In Selected Hotels/restaurants In Port Harcourt Municipality
Selected fast foods, restaurants and hotel restaurants were assessed for customers’ perceptions and expectations of food service quality in Port Harcourt municipality using five dimensions of service quality (tangible, reliability, responsiveness, assurance and empathy). Questionnaires were distributed to customers during lunch and dinner period for two weeks. The data were analysed using descriptive statistical methods. The study revealed that hotel

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