Zenebework Ahmed
Relationship Manager, Bank Of Abyssinia, Addis Ababa,p. O. Box 12947, Addis Ababa, Ethiopia
Effects Of Customer Relationship Management Practices On Bank's Profitability: The Case Of Bank Of Abyssinia, Ethiopia
Business people started using the term Customer Relationship Management (CRM) since 20th century when the concept of marketing changed from transactional to relational. Nowadays CRM has the potential for achieving success and growth for organizations in the environment of stiff competition and rapid technological development. CRM enables organizations especially to commercial banks to understand customers and to create sustainable and

William Manyama
Department Of Social Work, Institute Of Social Work, Dar Es Salaam, Po Box 3375, Tanzania
Womens’ Agency In Accessing Modern Family Planning Services In Tanzania. A Case Of Tarime District, Mara Region, Tanzania
This article provides some insights on the Kuria women’s agency in accessing modern family planning services. It shows how women attempt to access modern family planning services in the midst of social-cultural setbacks. Qualitative research approach and two data collection methods namely; interviews and FGDs were employed to collect information from different informants. The findings show that women as conscious

Moses Mwangi Gitonga
Lecturer, Dedan Kimathi University Of Technology (dekut) And Phd. Student, School Of Public Health (soph),
Improving Skilled Birthing: Determinants And Role Of A Maternal-neonatal Health Intervention Programme In Migori County, Kenya
Introduction: Skilled care during pregnancy and delivery is important for the health of both mother and newborn. Integrated maternal health interventions have been found to contribute to improvement in uptake of skilled care during delivery. Methods: An Ex post quasi-experimental design was applied. Among 590 reproductive age women, we assessed the determinants and role of a maternal-neonatal health intervention programme

Dr. Kenneth Kairu Ngure PhD
Senior Lecturer, Jomo Kenyatta University Of Agriculture And Technology (jkuat, School Of Public Health(soph), Kenya
Compromising Style Of Conflict Management And Employee Performance In Public Hospitals In Nyeri County, Kenya
In this changing society, it’s been noticeable that conflicts are ineluctable especially among individuals, groups and organisations. The paper was on compromising style of conflict management and its effect on employee performance in the public hospitals in Nyeri County.Compromising style known as lose-lose situation is seen to be a commonly used style to solve conflicts in organisations. The study was

Jaden Sarah Francis
Department Of Business Administration, Kenyatta University, P.o.box 43844 00100, Nairobi, Kenya
Influence Of Human Resource Management Team Characteristics On Sustainable Competitive Advantage In Tertiary Institutions In Kenya
A firm gains competitive advantage by developing or by acquiring a unique set of attributes or conducts its business in a unique manner that makes it outperform competitors. This study therefore was guided by two variables namely: Team Proficiency and Core competencies, as independent variables and the dependent variable was Sustainable Competitive Advantage. The target respondents were Human Resource

Caroline Waithira Kagwi
Department Of Entrepreneurship And Procurement (epd) School Of College Of Human Resource Development (cohred), Jomo
Influence Of Human Resource Management Institutional Characteristics On Sustainable Competitive Advantage In Tertiary Institutions In Kenya
One way of acquiring the unique set of attributes or executing unique actions is through making proper use of the Human Resource Management Institutional Characteristics available for effective product positioning. This study therefore investigated Work Environment and corporate culture, as independent variables and the dependent variable was Sustainable Competitive Advantage. The target respondents were Human Resource Managers from the

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