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Supply Chain Collaborations: Its Impact On Customer Satisfaction In Ghana
Supply chain management, particularly procurement is one of the areas that need serious attention by researchers because it rarely exists in literature. The Purpose: the purpose of the study is to explore our understanding of an effective Supply Chain collaboration and how it impacts on customer/client’s satisfaction in the public utility firms in Ghana. Design/methodology: a qualitative approach based on in-depth interviews with two (2) cases in the public utility sector firms was undertaken where striking results were obtained. Findings: the study found that poor coordination, bureaucracies and conservatism among leaders; little knowledge of procurement processes among staff
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